FAQs

When will my order be shipped?

If you have chosen ‘Free Standard Shipping’, your order will be shipped within 3 working days and sent using a tracked service. If you fall within a LL53 or LL54 postcode, it may be hand delivered. From order date you will recieve your package within 5 working days.

If you have chosen ‘Free Standard Collection’, you will recieve an email notification, within 5 working days (max) after order, that your item is ready to collect from the salon - Harddwch Llyn, 20 Gaol Street, Pwllheli, LL53 8ST. I will keep your order for 7 days.

If you have chosen ‘Express Shipping’ and place your order before 12:30pm your order will be shipped within 1 working day using a next day delivery service. You will recieve your order within 2 working days. Any orders after 12:30 may be processed the following working day.

If you have chosen ‘Express Collection’ your order will be ready to collect from the salon - Harddwch Llyn, 2 Gaol Street, Pwllheli, LL53 8ST, 2 working days after your order. Again, any orders placed after 12:30pm may be processed the following day.

Can I return/exchange my order?

If for any reason you aren’t happy with your order, or something is wrong, please get in touch as soon as possible and I will be happy to rectify the issue. I offer a 10 day return policy, where I will offer an exchange or refund on any UNUSED items. Hair and packaging that has been opened or exposed to handling, has been worn, or is visibly damaged due to handling will not be accepted for exchange or a refund.

After the 10 days, up to 30, I will offer an exchange or credit note. If the tags have been removed, gold ties removed or clips opened I won’t be able to accept a return. All returns must be done using a tracked service so no parcels get lost and won’t be responsbile should this happen.

If you have ordered an extension product without a certified/bespoke colour match, I can only offer an exchange but will ask that an online colour match is completed first. I will only offer a refund on any faulty products once they have been returned to me for verification.

How do I book a consultation?

I would be happy to book you in to talk through all the ins and outs of hair extensions! Click the ‘contact’ button at the top of the page and add yourself to my waiting list. Once we reopen, I will book you in for a no-obligation consultation.

Do you have a price list for semi-permanent extensions?

I try to not to give out price lists for professional extensions. Every client is different depending on method, colour, length and volume desired. At your free consultation, I will discuss eveything with you including prices and what methods would suit your budget.

As a guide only:

Wefts - £250.00 (approx)

Nanos - £370.00 (approx)

Tape - £420 (approx)

Do you have any payment plans?

For any appointment over £300 I offer a two instalment/no interest payment plan. Please ask during your consultation or send a message in the contact page for more information.